Three Lessons in Crisis Management From Clever Three Year Olds

Young children are masters of public relations. Almost every day, they effectively manage a PR crisis that, more often than not, they got themselves into. They innately know how to maintain a good reputation, diffuse a tense situation, and respond creatively. Consider the following three scenarios showing how a three…...

Terror Attacks And Restoration Of Brand Trust

The recent terror attacks in Tunisia at Marhaba beach highlight the importance of one of the most overlooked aspects of crisis management: the post-crisis  stage. Of course all stages of crisis management are crucially important to successful outcomes. Typically, in the “before” stage, vulnerability audits are initiated, plans written and…...